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Skills
Experience
Customer Service Representative
Bankmed S.A.L
2021-01 - 2025-12
Managed a portfolio of over 6,000 customer accounts, providing comprehensive retail banking support and opening new accounts in line with regulatory guidelines. Sold housing, car and personal loans, achieving sales targets through direct selling techniques and market‑driven strategies. Conducted underwriting for life and non‑life policies using AXA's system, ensuring compliance and risk mitigation. Produced weekly reports on outstanding premiums and policy renewals, facilitating timely follow‑up and revenue recovery. Built strong client relationships to maximize sales performance and customer loyalty.
Operations Support
Bankmed S.A.L
2014-01 - 2021-12
Handled salary domiciliation and utility bill settlements, processing incoming and outgoing payment transfers and orders efficiently. Issued banker checks and ensured accurate documentation for financial transactions. Coordinated with internal teams to streamline operational workflows, reducing processing times and enhancing service reliability.
Marketing Department
Al Sultan Foods
2011-01 - 2014-12
Developed and maintained relationships with vendors and partners to support product distribution. Conducted market research to identify customer needs and preferences, informing product development and promotional strategies. Assisted in planning marketing campaigns that increased brand visibility in the regional food market.
Administrative Officer
Ecole Superieure Des Affaires (ESA)
2009-01 - 2011-12
Provided administrative support to undergraduate and postgraduate students, updating website content and managing data. Oversaw file and archive management, ensuring secure handling of institutional documents. Organized conferences, assemblies and related activities, coordinating logistics and stakeholder communication.
Languages
Arabic
fluent
English
fluent
French
fluent
Last updated: 1 dag geleden