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Skills
Experience
Assistant Manager Retail Relations & Mall Operations
Dubai Mall | EMAAR
2024-11 -
Monitor retail tenant performance and provide analytical reports to senior management, ensuring compliance with lease agreements, HSE and fire safety standards. Oversee FM contractors and subcontractors, guaranteeing quality of maintenance and mall administration services. Manage service providers against agreed SLAs and KPIs, reporting deviations and driving corrective actions. Support the annual marketing plan and events calendar in close collaboration with the marketing team. Produce monthly asset management reports and recommend operational improvements based on market benchmarks.
Senior Executive Mall Operations | Mall Management
DAMAC PROPERTIES
2022-01 - 2024-10
Built and maintained strong tenant relationships to ensure compliance with local authority regulations and lease terms. Managed tenant compliance documentation in a shared repository, coordinating with junior tenant relations staff. Enhanced overall customer experience through proactive issue resolution and service improvements. Coordinated closely with the tenant relations and FM teams to ensure seamless mall operations and timely inspections of tenant premises. Collected sales data from tenants and assisted in payment recovery processes, while participating in regular training programs to stay current with industry best practices.
HR & PRO
Falcon Chemicals (L.L.C.)
2019-02 - 2022-10
Provided comprehensive HR services including employee data management, contract administration and liaison with government authorities for PRO tasks. Maintained accurate employee records and ensured timely updates of contractual information. Supported recruitment processes and facilitated onboarding and off‑boarding activities. Acted as a point of contact for employee inquiries, delivering prompt resolutions and maintaining high satisfaction levels.
Customer Service Officer
Ras Al Khaimah Bank
2015-02 - 2018-12
Delivered front‑line customer service, handling account openings, closures and routine banking transactions. Performed data entry tasks with a focus on accuracy and confidentiality. Resolved client inquiries and complaints, contributing to improved customer satisfaction scores.
Teller
Al Ansari Exchange Company at Dubai Internet City
2011-01 - 2013-12
Processed cash transactions, foreign exchange and money transfers for retail customers. Ensured compliance with AML and KYC regulations while maintaining high levels of service quality.
Sales Assistant
Al Tayar at City Center in Armani Exchange
2007-01 - 2009-12
Assisted customers with product selection, provided product knowledge and maintained visual merchandising standards. Handled point‑of‑sale transactions and contributed to achieving sales targets.
Education
High school graduated
Languages
Arabic
native
English
fluent
Urdu
fluent
Last updated: 1 dag geleden