General Manager

Delta Resort Hotel

2026-01 -

Oversees day‑to‑day hotel operations and administration, coordinating all departmental activities to ensure consistent service delivery. Monitors operational standards, identifies improvement areas and drives implementation of SOPs. Leads budgeting and resource allocation while coaching teams to maintain high service standards.

Safety and Security Manager

Radisson Blu Hotel & Kigali Convention Centre

2018-01 - 2025-12

Liaised with local security agencies and outsourced providers to ensure hotel safety and security. Conducted risk assessments, advised senior management on responsible business practices, and prepared crisis‑management documentation. Delivered staff training on safety protocols, managed budgets, and performed daily inspections and performance appraisals.

Assistant Lecturer (Full‑Time)

IPRC East / Workforce Development Authority (WDA), Ministry of Education

2013-01 - 2018-12

Taught hospitality‑related subjects such as front office operations, food & beverage service, and housekeeping. Developed curriculum materials, evaluated student performance, and collaborated with industry partners to align training with market needs.

Assistant Lecturer (Part‑Time)

Rwanda Tourism University College

2012-01 - 2018-12

Delivered training in food & beverage service, wine and bar operations, and front office/room division management. Designed practical workshops, mentored students, and contributed to program accreditation efforts.

Manager of a Club with accommodation Facility

2010-01 - 2012-12

Managed daily club functions, sports facilities, and events. Coordinated with the chef on menu planning and pricing, monitored staffing, food costs, guest complaints, and facility maintenance.

Duty Manager

Kigali Serena Hotel

2008-01 - 2010-12

Prioritized guest service, resolved customer concerns, and supported sales through proactive guest engagement. Assisted in service delivery, needs assessment, and practical solution implementation.