Front Desk Agent (Aruba)

About the role

Bocobay, a private equity-backed hospitality company offering vacation rentals in Aruba, is looking for a Front Desk Agent in Noord. The agent is the main point of contact for guests and takes full ownership of guest satisfaction, from organising maintenance and arranging excursions to handling guest complaints.

Key responsibilities

• Welcome guests at check-in and act as their primary contact during their stay.
• Deliver guest experiences by handling everything in the moment, from last-minute requests to difficult complaints.
• Liaise with Maintenance, Housekeeping and Operations to resolve issues quickly.
• Help guests arrange activities such as boat tours and massages.
• Take full ownership of guest satisfaction at the building or community.

Required profile

• Fluent English and Spanish; previous hospitality experience is a must.
• Great interpersonal skills, organized, hardworking and detail-oriented.
• Comfortable in a fast-paced startup environment, able to work alone and in a team.
• Flexible schedule, open to working weekends, and right to work in Aruba.
• A valid driver's licence is preferred.

What we offer

• A competitive salary.
• Huge learning opportunities in a high-energy start-up environment.
• An inspiring office near Palm Beach with a diverse team.
• Regular team events.

The application process starts with applying online, followed by a short call with a team member, an interview with a manager and then an offer.