Customer Experience (CX) Agent (Aruba)

About the role

Bocobay, a private equity-backed hospitality company offering tech-powered service and thoughtfully designed accommodations, is hiring a Customer Experience (CX) Agent in Noord, Aruba. The CX team supports guests from arrival to the end of their stay, resolving issues in person and quickly so that no guest leaves the island unhappy. The position is full-time and on-site.

Key responsibilities

• Deliver world-class guest experiences, from sourcing and delivering last-minute birthday candles to handling tricky guest complaints
• Liaise with Maintenance, Housekeeping and Operations teams to respond to emerging issues quickly and effectively
• Help guests with check-ins, give tips for the island and ensure they have everything needed for a 5-star stay

Required profile

• Fluent English and Spanish
• Previous hospitality experience is a must
• Valid driver's license, clean driving record and the right to work in Aruba
• Flexible schedule, open to working weekends and some evenings; overtime is compensated fairly

Required skills

• Excellent interpersonal and communication skills
• Organized, hardworking and detail-oriented
• Comfortable working both in a team and independently, with the humility to ask for help
• Thrives in a fast-paced, ever-changing startup environment

What we offer

• A competitive salary
• Huge learning opportunities
• A high-energy start-up environment with smart, positive coworkers
• An inspiring office near Palm Beach with a fun, international team
• Regular team events

The application process starts with applying online, followed by a short call with a team member and an interview with a manager.