Cluster Villa Manager (Aruba)

About the role

Bocobay, a growing vacation rental management company across the Caribbean, is looking for a Cluster Villa Manager in Oranjestad, Aruba. The role takes ownership of a designated group of villas, keeping them consistently ready, well maintained and operating to Bocobay standards. It is a full-time, on-site position.

Key responsibilities

• Take ownership of the day-to-day condition and readiness of assigned villas, conducting regular inspections and following up on maintenance, cleanliness, safety and inventory issues until resolved.
• Travel regularly between properties in Aruba and review upcoming arrivals and departures.
• Support guest check-ins and checkouts, respond to guest requests and work with the CX team to resolve guest issues quickly.
• Coordinate with Housekeeping to prepare villas to standard and verify linens, amenities and supplies; coordinate with Maintenance on repairs and follow up on maintenance tickets.
• Carry out quality inspections of furniture, appliances, AC, lighting, WiFi, locks, bathrooms, kitchens and outdoor areas, and document issues for the right department.
• Maintain good relationships with property owners, keep internal systems updated and escalate important concerns to management.

Required profile

• Previous experience in property management, hospitality, vacation rentals, hotel operations, housekeeping supervision or a similar role.
• Strong organization, attention to detail, communication and problem-solving skills, able to work independently and coordinate with several departments.
• Comfortable travelling between properties in Aruba and handling guest and owner concerns professionally.
• Valid driver's license, reliable and punctual, with flexible availability.

Required skills

• Basic computer and smartphone skills.
• Experience with Breezeway, Hostaway or similar property management systems is an advantage.